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Doreen Baffoe

Easily configured the software to make it relevant to my organization

"It quickly hit me when I joined that I needed to first fix the administrative matters in my unit to free the team up to focus on the most important aspect of our work – people. I committed to finding a human resource management software that relieves the administrative processes in my team. I didn’t want to use a spreadsheet to track leave, performance management or the capacity of the organization. Technology has helped me to deal with the administrative aspects of my work. Acquiring a capable HRMS has taken the load of leave, capacity and performance management off me. Our journey towards building a high-performance culture started with our ability to track and measure individual and team performance. The difference for me in the first six months has been like day and night. I was fortunate enough to select a partner like BizMerlin that is responsive and professional. Together, we have configured certain aspects of the software to make it relevant to my organization. I am ready to soar. Next year, I am going to focus on developing people and that’s because I have benefited from great technological support. Leading human capital today requires equipping people to take ownership of basic things so they can commit their energies to what really matters – other people (our colleagues, customers, shareholders, etc.). Investing in technology helps you do just that. Without technology, human capital management may just be administrative, but your team and business deserve more."

Doreen Baffoe, CHRO, Bayport Financial Services Group