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ClayHR Status


June 17th, 2022,  05:15 PM EST
Metric names issue has been resolved.
June 15th, 2022,  11:43 PM EST Metric names are not showing up correctly for some customers. The resolution is in progress.
June 9th 2021,  9:18 PM EST Document library issue from earlier this morning has been resolved.
June 9th, 2021Document library is not showing correctly for some customers.  When it is not showing, that behavior is systematically incorrect in all browsers (changing browsers will not help).  Technical team is aware of the issue and is working on a fix.  
The issue only affects if there are no folders in the document library.  A temporary workaround is to simply create a folder (such as "Temp") in the document library.  That folder can be entirely empty. Issue affects multiple regions (North America, Africa, Europe and Asia).An update will be posted here as soon as available.
Feb 10th, 2021GSuite login issues are resolved.
Feb 9th, 2021Some customers are not able to login using GSuite.  For some customers, candidate page and job profile page is not loading correctly. Fix is in the works.06/07/2020 6:23 PM ET.PTO calculation table page issue is resolved.
06/07/2020PTO calculation table is not loading in < 4 seconds.  In some cases it is taking more than 10 seconds.  Fix is in works.
01/03/20201. Candidate search is running slow on the Candidates page. (Fixed)
07/19/20191. The multiple masked custom fields on a single page gives unexpected results when clicked on Show link. (Fixed)
07/11/20191. In MICROSOFT EDGE BROWSER, Custom Fields are being created twice instead of one.
07/05/20191. Occasionally, the Complete Performance Review page does not show up the sections and metrics if the review is in “In Progress” state.Suggested remediation at this time is to delete that assignment and create another assignment
07/05/20191. In Multiple people forms, if user is added later in a usergroup (after the form is assigned to a user) then that user is sometimes not able to submit the form.(Fixed)06/28/2019Skills issue resolved.
06/27/2019Skills are not displaying correctly. Resolution in process.
02/01/2019PTO process running slower than expected.  Expected time of completion
02/02/2019All systems operating normally.  No advisories.
12/10/2018Color scheme issues resolved.  All systems operating normally.
12/09/2018Color scheme not working if color is chosen as white.  Resolution in process.
10/21/2018All systems and modules running normally.
7/29/2018Candidate Job Board Login not working for some customers.  Technical team working on a resolution.All other systems and modules running normally.
06/10/2018iPad Kiosk Application for Clock In / Clock Out is not working correctly for older versions of iPads.  If you have an older iPad (Gen 1 or 2), please upgrade to a Gen 3 iPad or iPad mini.
04/19/2018PTO Update Process did not complete successfully on April 16th due to an internal process failure.  Secondary process kicked in on April 19th. All PTO balances up to date now.
04/13/2018Document signing issues resolved.
04/12/2018Document signing - Signed documents are not posting to user profile correctly.  They are being signed and sent in the email acknowledgment correctly, but not posting back to employee record The document that is awaiting signature - status is not updating correctly.    [Urgent fix is in works.]
04/8/2018Form assignment email issue resolved.
04/7/2018Form assignment emails not being delivered to some users.
02/17/2018Saturday night maintenance triggered some test notifications - please ignore.  All systems running correctly before and after maintenance.
01/14/2018Saving goals is showing a harmless "warning".  You can ignore this.  Goals are saving correctly.
01/13/2018Announcement, Task and Timecard description is being displayed correctly.Issue while creating Task from User Profile page under Inbox tab has been resolved.
01/03/2018Announcement, Task and Timecard description is being displayed correctly.Issue while creating Task from User Profile page under Inbox tab.01/02/2018There is an issue while showing Announcement, Task and Timecard description.
12/16/2017Onboarding workflow Tasks are showing correctly.Fixed email generation in Forms assignments.Now Form radio buttons are saving correctly.
12/6/2017Forms assignments are not generating emails in some cases.  Fix is in works.Form radio buttons are not saving correctly.
11/14/2017Apostrophes in person's name issue is resolved.
11/9/2017Apostrophe in person's name is causing an issue.  Fix is in works.
10/23/2017Instant Feedback is back up!Name issues are resolved.

  1. Instant Feedback is not available at this time. We are working on making it the best possible experience, and it will be up and running very soon!Have a great day!
  2. Short version of name is being shown at a few places.

9/18/2017All systems running normally again!9/17/2017Systems reporting slow down on goals and performance reviews.

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